Enjoyable Home Comfort... One Family At A Time

Testimonials

Testimonials

Let Our Customers Speak For Us!

Thank you, Aqua Rec's, for helping me with my spa purchase. I just appreciate your honesty, your patience throughout the process, and really appreciate there being no pressure to buy. I will be recommending your company to anyone I know who is looking for a new hot tub. So glad you now have a store in Gig Harbor as well so we can get our chemicals more local too. Thanks. Gina

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Gina

Thank you Aqua Rec's for your fast and awesome installation of our new pellet stove. This is our third pellet stove we have owned and your installation crew was amazing. Thanks Chris for your professionalism in helping us find the right product. We will definitely not shop anywhere else for our next fireplace. Thanks, Kelly & Lisa

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Kelly

Thanks Aqua Rec's for building our family an amazing swimming pool, our our family so much appreciated working with us on this huge purchase. You made the process so easy!

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Jessica

Excellent pool service.

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Jay Fredrickson

Helpful employees. Large selection of spa and pool supplies. Easy parking. Good location.

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Lise Ohlson

Went for supplies for our hot tub.. Quick & friendly service, & they had exactly what I needed.

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J Parker

I came in on a Saturday afternoon. The store didn't have what I needed but the gentleman working, perhaps the manager or owner, was both kind and helpful.

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Bee Bee

I’m not sure what the subpar reviews are all about. These guys rock. Montana especially is a great dude and a huge asset to their team. Thanks for everything Aqua Rec’s!

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Adam Lundberg

Purchased a stove for our living room. We love the stove and the service was great. I very much appreciated the guys that did the installation and the quality of their work putting in the stove pipe. Great job! Thanks!

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M. S.

We bought the Excursion 2 Quadra fire, gas fireplace unit at the end of August 2019, from Aqua Rec. in Gig Harbor. There were several issues with the unit that required some diagnostics by their very skilled and professional installer Mike. Rick, the scheduler for the installation , stayed on it, and made sure Mike had what he needed to make repairs, which eventually required a 2 nd replacement unit to be installed Oct. 25, 2019, so as to save us any further delay in enjoying a working unit. I would like to thank Aqua Rec for sending the second unit and also for their very professional and skilled employee Mike! The positive reviews helped me select this company and I can testify that they work hard to ensure their customers are satisfied with their purchase.

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B “BigGuppy” EH

We are in the process of selling our house. 6 days before closing, they tell us the inground pool needs to be fixed. I called around frantically trying to get someone to come out. Chris WAS AMAZING. He got me all the information. Came out quickly to do the write up. On the day of install, his team was here earlier than planned and got almost everything done in 4 hours. I would highly recommend the gig harbor team. They were great.

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Stephanie Campbell

Great place to get spa chemicals. The manager of the store is very helpful and friendly. Thanks!

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M Wareham

Had a service done on my gas fireplace. The employee, Cory, was a total expert. He showed me everything that was going wrong with my fireplace, and then was able to fix all of it. He was a really nice guy and was done in probably less than 30 minutes. Would for sure recommend this place to friends and family.

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James Clevenger

We bought a Vermont Castings Defiant stove after building our house and had them come out and do the complete install. It’s been 5 years and the stove is still a main talking point of our home and works flawlessly. It is so warm in the winter that we have to open the front and rear windows just to keep it from baking us out of the house. At almost 2700 sqft, this stove is more than enough to keep us warm in the winter months. The service with the store was quite good when we bought it and everything was completed as described. We have recommended multiple people to this store and will continue to do so.

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Nicholas Wallis

Great company and awesome employee's

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Jarrod Sutton

Great customer service ! Prompt and. pleasent ...

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LolCoolGirl Thompson

Awesome show room and great customer service

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Joseph Burnett

Helpful - gave me a lead on someone to repair my hot tub.

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David Dittemore

Hot tubs are just as hot as the Men working here! 😛😍😘 …

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Ricki Krosschell

The girl named River at the front desk was extremely helpful and knew everything i asked questions about

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Ava Woods

Great selection and customer service. Very knowledgeable staff and the cool thing is they stand behind what they sell!

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Michael Brazil

This place has awesome swim spas and hot tubs. Clint was very friendly and knowledgeable about the market.

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Amanda Cardis

Technician Montana Dave came out to service our gas fireplace he was on time and treated us like family.

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Senia Livingston

I buy all my hot tub materials here great place they have everything you need.

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Lynda Hanson

The people there are very nice and helpful, very knowledgeable about the products and don't try to upsell you something you don't want. They listen to you.

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Helen Bricker

Great place to get your tub or pool. Knowledgable staff and eager to help

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Brandon S

Bought my hot tub at Aqua Rec at the South Hill Puyallup location. Everything from initial purchase to set-up to buying chemicals has been great!

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Robert Waters

I'm a care taker / maintenance person for people with homes on the Hood Canal and have always had very good and friendly service advice from Aqua Rec regarding repairs and maintenance to keep my clientele soaking happily. Thank you Aqua Rec. Des @ Shoreline mnt.

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Des Arnsby

We are new to “hot tub life” and Kaleb at Aqua Rec was great at helping us. Appreciate great customer service. Knowledgeable and caring. Thanks for reading

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Joseph Valenzuela

Went into showroom with an idea. Andy made it all possible. Reasonable pricing and he spent a lot of time with us. We did not feel rushed and excited for our fireplace.

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Marcy Hollstrom

Got my new gas insert and it looks and works awesome. The pros that did the installation were professional and quick less then an hour. Then explained how to use it and clean it.

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Steven Johnson

Installed my pellet stove and have had great service since. They service my stove annually (I have a contract) and do a great job. They came highly recommended and I totally agree.

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Spike Taylor

I bought my spa from Aqua Rec's recently and I have had a great experience ever sense. They were extremely friendly, well informed, and helped me find the perfect spa that fits all my needs. I purchased my spa from the Tacoma location and continue to get my water tested frequently for FREE. I highly recommend this company, they are great.

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Brooklynn Kovacs

Thanks to Niko for finding the problem on my Quadafire Classic today. It was awesome customer service & Niko explained how my pellet stove worked, so I now feel comfortable with my stove. I really appreciated the help.

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Shelly Odman

Went here to look for my first hot tub and had the pleasure of working with Clint. He was beyond helpful with the entire process and gave us the ultimate hook up. When the tub was delivered a couple chemicals were forgotten but once again Clint made good on the deal and went above and beyond to ensure we were well taken care of and had everything that we needed.

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Kirsten Basco

This place did a great job installing my wood stove and chimney pipe. They had to put in extra pipe and didn't even charge for it (thanks to the great manager). I live in Port Orchard, the fact they came out this far and gave me such a great price was awesome. I would definitely recommend this place! Thank you for the nice stove guys and keep up the good work.

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Josh S.

"After a terrible experience with another hot tub company, we stopped in Aqua Rec's a little sceptical and weary about the entire hot tub buying experience. Chris Kovacs helped us and was absolutely amazing. We bought a hot tub that we thought was WAY out of our price range but it turned out that everywhere else we were looking was selling extremely overpriced and low quality products. Due to COVID-19 we understood that there would be a wait for getting our tub, however, a month later the hot tub was delivered and installed at our house. Other companies couldn't guarantee delivery for another 8-9 months! The delivery team was also amazing. They arrived a bit earlier than expected and instantly got to work. We had a bit of an issue maneuvering the tub into our gated courtyard but the delivery guys made everything look smooth and easy. I would definitely recommend Aqua Rec's! We will definitely be referring everyone we know to buy their hot tubs here!"

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Megan Russell

From Jim in Gig Harbor to Caleb in Tacoma to Cory the service tech.,the interaction was professional and courtious. Jim was interested and helpful in trying to solve my gas fireplace problems at the store. I ended up scheduling an appointment through Caleb in Tacoma. He was great to deal with over the phone and met my scheduling needs. When Cory arrived at my home I was not there. He called me and waited for me to arrive. His attitude was cheerful and his depth of knowledge and experience was key. He solved my gas fireplace problem and offered some advice on how to prevent it from reoccurring. I highly recommend Aqua Rec.to anyone looking for a trust worthy company.

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Calvin Glomstad

"Chris Kovacs was an awesome salesperson and made sure both stoves were installed at the time needed. He answered all my questions and was extremely professional. Cisco installed my stoves and was amazing. Very knowledgeable and thorough. I would 100% purchase a stove from aqua rec."

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Heather C

My experience with Clint and Rick at Aqua Rec was just simply fantastic. From the start of our discussions on the spa my wife and I wanted, selection of features, delivery to relaxing in our new spa was easy and pleasant. Keep in mind that COVID really impacted folks and businesses across the country so the delivery from time of order was about 9 months but Clint briefed us on that at our first conversation. The team from Aqua Rec that delivered our spa was professional and did a great job. The quality of the Bullfrog spa is top notch! Anderson Electric did an amazing job getting our disconnect switch installed and the final electrical connection to the spa. I looked around locally in Kitsap County where we live and Aqua Rec not only had better customer service but the price for the exact same spa with all the freebies and accessories was hundreds of dollars less than in Kitsap County. All said and done, I couldn't be happier with my experience with Aqua Rec and their staff.

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Stacy Brandes

"We had a great experience at Aqua Rec, after having a very bad experience somewhere else. Chris helped us and was patient and knowledgeable. Their prices were much, much better than almost anywhere else we looked. What we thought was going to be a $15k dollar hot tub was only $9k, and came with lots of stuff included that we would have had to buy a la carte at other places (ozone filter, cover, cover lift, steps, delivery, chemicals, Thermal blanket, etc). They were organized and the purchase process was easy. They were not pushy sales folks, just seemed like good people. Highly recommend. My wife and I felt so much better about this purchase than the one we almost made at another store."

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Page Russell

"We had a great experience at Aqua Rec, after having a very bad experience somewhere else. Chris helped us and was patient and knowledgeable. Their prices were much, much better than almost anywhere else we looked. What we thought was going to be a $15k dollar hot tub was only $9k, and came with lots of stuff included that we would have had to buy a la carte at other places (ozone filter, cover, cover lift, steps, delivery, chemicals, Thermal blanket, etc). They were organized and the purchase process was easy. They were not pushy sales folks, just seemed like good people. Highly recommend. My wife and I felt so much better about this purchase than the one we almost made at another store."

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Page Russell

Several years ago, I had a terrible experience at the Tacoma location w/employees who are no longer w/the company. However, time has past and it's only fair to clean up my review when things were rectified and amazing customer services was provided. I reached out to Kyle who was very supportive. He quickly connected me to Cory, an appointment was scheduled and Cory came out. Cory went above and beyond. (Still impressed at how fast he works yet so efficient). I paid for the new part that was needed and thought it would take forever to get it (due to past experience). I will admit that I was completely wrong! Cory called me first thing the next morning and said there was an opening that day to get the part installed earlier than expected. Niko came out and right off the bat I could see that the entire wrap around service had changed. Niko took his shoes off and was very knowledgeable and friendly. I appreciated the shoes off but said you can definintely wear your shoes, especially when trying to work! He went above and beyond and even touched up areas that were noticeably needing a touch up because they all knew I was in the process of selling my house and moving out of state. The entire experience, by far, bypassed my expectations. This deserves a long positive review due to the outstanding customer support that I received during a stressful time of trying to move. If you had a bad experience in the past, I would HIGHLY recommend giving them another chance. I almost didn't but I'm so thankful that I did 🙂

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Stefanie B

"Costco had a display model. Rep there was super helpful. Love the idea of less plumbing. No wood products either! The bullfrogs are less maintenance than other brands. Rick helped my wife and I come up with the perfect tub for us. It's almost been a year owning the tub and it's been fantastic."

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Anthony Leonarduzzi

"My wife and I have been researching hot tubs for years. In late 2019 we were finally ready to go shopping. I visited every show room in the area, and even talked with the hot tub reps at Costco. We chose to purchase from Aqua Rec in Tacoma. We liked the staff, and the sales rep (Chris, I believe). As a new spa owner I’ve called their service department on a few occasions. They’ve always responded quickly and answered my questions. We visit the Puyallup store regularly for our supplies, and have come to appreciate Kyle and his crew at that location as well. Buying a hot tub is a huge investment. I like Aqua Rec because I trust them."

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NAE2000

Helpful employies

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Bill Anderson

Veay very helpful

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Chris Kap

Salesman was very helpful

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Denise&Mark Dmvp

Good service and selection good

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G Boyd

Great customer service.

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Gayle Wells

Always get great service at first location

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Donald Jones

The staff was friendly knowledgeable and quick.

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Kelly Heath

Helpful staff, answered my questions on hot tub r4pair, even without me buying anything.

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Will

Great customer care! Using their testing and chemicals I've had several "Congratulations" for perfect water! Thanks Andy!

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Robert Eaton

Get my water tested here at least once a month. They never sell me products I don’t need and always are super helpful. Awesome to have a nearby shop to help me maintain my pool.

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P360Gaming

Grady helped me find exactly what I was looking for! A very knowledgeable and helpful individual with a fun personality to boot! They have good quality products and I would expect nothing less.

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David Hiley

"We had the best experience with Clint in purchasing our swim spa! He was VERY knowledgeable and personable. Highly recommend him to anyone looking to build their outdoor living space. Rick was AWESOME setting up delivery to ensure we had the spa here in time for our twin 11 year olds birthday party! John and the rest of the delivery crew were great and friendly. John even offered to take a sample of our water back to the shop and test it and let us know exactly what chemicals were needed for our new swim spa. Way to go Aqua Rec team! We are very happy with your customer service and will speak highly of you to friends and family! The Cady Family"

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Tia Cady

All of the employees here are great. We have been loyal customers for about 12 years now . We bought both of our gas fireplaces here and our hot tub too. We continue to buy all of our hot tub maintenance things here as well. I recommend doing business with them if you want to be well taken care of.

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Kari Englehardt

Great experience all around. Our older gas fireplace wasn't working. When I called, they patiently walked me through things to try. When that didn't work, they scheduled a service call in just a few days. Dave Anderson (Montana) was punctual, professional, polite, and personable. Thank you!

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Kit Thompson

"I have been workin with Alexis D over the phone for the last month. She has gone above and beyond with her Customer service. From shipping out parts I need to Making sure I had the right person to help with technical problems.... I actually asked if she was part of the ownership, it seemed that way with how far she has gone to help. Keep up the good work Alexis!! Thanks Daric Enumclaw Wa"

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Daric Grosso

I get all my hot tub supplies for these guys great people.

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Lynda Hanson

Awesome.. Took plenty of time with me.. Went over and beyond.. Great guys..

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Judy Price

Very friendly and knowledgeable!!

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Starla Blackford

The fireplace guy is quite helpful even if you didn't buy your stove or fireplace insert from them.

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Larry McCulloch

Great place for pool or hot tub needs!

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John Munson

Great customer service at the front desk. Very responsible price. Thank you.

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Faisal Nawaz Sahi

I only buy spa chemicals here but their selection is good and the staff is knowledgeable.

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Andrew Herman

They are great. Always able to test the water & tell us what we need to allow us to use the pool.

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Tina Torrey

Always great experience. Free water tests too! Friendly staff...

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Eleanor Hazelwood

Always very helpful and informative when we come in with our pool questions thank you aqua Recs Puyallup

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Alisha Burgin

Excellent staff, very knowledgeable. Great service.

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Chris Nisco

Always friendly and great service. We utilize their pool water testing services monthly, and they take the time to share the results.

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Jennifer Forcellina

They always have been so helpful whenever I go in. Kyle is amazing and always answered any questions I’ve had!

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Corissa Baldridge

Always great customer service, very knowledgeable staff. Been coming here for the past few years for my hot tub and pool, never disappointed. I love that it's a family owned business and they know who I am when I walk in the door!

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Angela R

Kyle and Zack were super friendly knowledgeable and explained differences and similarities of brands and models. They worked with me for two days to get me exactly what I wanted.

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Sean Sommers

Everyone is very helpful. They are always willing to answer questions. AND they don't pressure you to make a sale. I have a pellet stove and a pool, so it's a one stop shop for me, so convenient.

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Lorraine Merkle

Had what I needed. Seem to have a good variety of inventory and are knowledgeable and helpful. Good service.

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Tom Parker

"Made the mistake of buying a hot tub at the fair.... unfortunately I didn’t stop by and visit mike first. Mike and his staff are knowledgeable honest people who care about getting you what you need and saving you money in the process. Went in for a free water analysis and Alexis was extremely knowledgeable and helpful. She made sure we understood what we needed and why, then created a weekly maintenance schedule and assured us if we needed anything else to just stop in! I will definitely be doing all my business for my hot tub thru Auqa Rec in the future!! Thanks for all the help!!"

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John Hazuka

I've been getting my salt water pool tested here at this location for over 5 years. The team has always provided excellent service.

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Tracy Fortier

I love coming into Aqua Rec's whenever I need chemicals for my hot tub. I recently just bought a new fireplace and couldn't be happier!! I have recommended many family and friends over to this place. Thanks for always having great customer service.

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Maklaren Titus

Usually go to the fircrest store but stopped in here today on my way home, it’s nice to be able to swing into any store when convenient and still get good customer service. I read a few of the bad reviews for this location and can’t help but think that it’s different people than who are at this store.. spent 30 minutes talking to me about a chemical problem with my tub and then we just talked for 15 more minutes about random stuff. Kyle and Kelsei are really great with customers. Ask for them when you go in!

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P360Gaming

Clint was awesome to work with. Purchase was smooth and stress-free, delivery was quick and on-time, and Clint has contacted us after delivery to make sure everything is going okay. Couldn’t ask for a better experience. Clint has secured our future business.

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Priscilla Salinas

I bought a used hot tub/spa from a friend. I didn't know anything about maintaining the water chemicals, or anything. The staff here has been VERY helpful with answering questions. They even tested a sample of my water and gave me very specific instructions on what to do to fix it. So very helpful!

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Erin Legg

We had the best experience with this company. Zack was the best salesman. He made it all so quick and easy. Always answered all of our questions. The delivery guys were in and out in less than an hour, and knew exactly what they were doing. No problems at all! We highly recommend this place for all your spa needs!!!

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Amanda Acton

We purchased a tub at the fair and let me tell you these people deserve a 100 stars for customer service. I consider myself a bit picky when it comes to service because I was in customer service for many years . Everyone works as a team and is so eager to help! We visited aquaquips tent and were treated rudely and like they didn’t want anything to do with us. So excited for our Viking tub! It will be here within one week! Steve was our salesman and Chris kovacs was the manager who provided so much info. All of the guys were friendly and helpful even the ones who didn’t “get our sale” I’ll be sending my parents and friend their way to get their spas!

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Lauren Chatman

Great service and friendly staff. Give them a water sample and they'll give you a recipe and sell you the correct chemicals for your pool or spa

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Jason Bamford

Kelly has been extremely helpful and knowledgeable about our new pool experience. We will definitely be a life time customer.

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Jillian Smith

Aqua Rec came through like a champ! They were the only company who would repair my model of propane stove in a pretty rural location. Corey was amazing start to finish. He even cleaned my stove! 100% would request Aqua Rec for my service needs.

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Sonia Carlson

Best people to work with. Knowledgeable and friendly. All my spa needs handled easily.

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Rachel Whitezel

Very helpful

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Jason Martin

Super friendly and helpful.

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Karisa Guess

Excellent service.great savings

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Evett Brayton

Very helpful staff

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John Mahoney

service is great nice and friendly

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Mark Z

Very nice and gave us a lot of knowledge.

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Patty Parrill

Chris Urban was fantastic. He knows his spas!

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Ryan Lundeen

Everytime we have been in we get excellent service.

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Swana Wanna Swanson

Helpful and always have what I need to get my water worked out

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Jarna Rainey

Came in with a list of things I needed and the young man who helped me today was so friendly and kind!!! Thank you for helping me!

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Jenn Clark

Its good Stones. Thanks you for help 🙏 …

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Carlos Cardenas

Lots of helpful individuals

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Tom Howell

Great knowledge and customer service!

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Kellie Read

Eric has been over the top helpful transitioning us into chemicals for my wife's swim spa. The manufacture recommended a enzyme product that was a joke- it never worked and the spa was a constant Bain of my existence!! Eric first at my request transitioned me into a bromine product but we later went with the new soft soak products that are based on hydrogen peroxide as my wife has VERY sensitive scin! No smell, clear, clean water and a very happy customer. Eric was instrumental into developing a relationship with me and I trust him 110% - no questions asked. if you want friendly, professional help- see Eric. Oh and by the way he makes some mean bacon in the Egg they use there!!

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Greg Hochhalter

Nicely done, we wanted a pellet stove, they were able to work within our budget, recommend a great product, the install team was awesome and give me a quick run down on how to operate the stove. Cleaned up after themselves, overall 5 star great experience, will use again.

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Dan Morrill

They are very patient, friendly and knowledgable. They do pool and hot tub water analysis for free. They take the time to listen and answer your questions. Good stock of chemicals, misc pool and tub scents and gadgets, good showroom with tub's, wood and gas fire places and stoves

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Jason Tibbetts

"I highly recommend Aqua Rec's Fireside Hearth N' Home. We Had a quote on a gas fireplace from over one year prior and from a different outlet. Andy Doucett honored all the original quote pricing it was a great deal. The installation was seamless the men removed our wood burning firebox, ran the gas line and installed our beautiful gas fireplace in two hours! They were very polite, courteous and professional, they protected our marble tile and carpet I was very satisfied!!!"

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Ken Shaneyfelt

Great service! Got a pellet stove!! It had some problems. They pick it up and delivered a new one same day!!

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Mari Tipps

Nice staff very helpful recommendations what I need

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La Davis

Niko has been to our home twice to help with some troubleshooting on our fireplace. He has done a fabulous job and is always so helpful and friendly. He explains the problem so that it is understandable and helps get it fixed on the spot. Highly recommend! Thank you Niko!

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Deborah DeVaney

Great experience ordering a hot tub. The staff was friendly, knowledgeable, and didn't pressure us. They explained all the different seating options and how each one works. Delivery was on time, fast, and efficient. When we had an electrical issue (which we learned eventually had nothing to do with the hot tub), they sent a technician right away. This is the 2nd time we've purchased something from this store and would 100% do so again. Above and beyond customer service.

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Shari Straight

The staff at this location are always upbeat and great to deal with. I wanted to leave this review because of Kelsei. We had been having a water quality issue that needed extra investigation to determine the root cause and Kelsei has been fantastic to get us on the right track. More then that she has gone above and beyond to help us out. Any business would be luck to have her. Give that girl a raise!

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Laurel Parrish

Professional and knowledgeable staff. I particularly appreciate that they never try to up-sell unnecessary stuff. Chris has helped me for years, and his advice is invaluable. Thank you, Aqua Rec!

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ED Doc in WA

"If you need someone to really educate you on how to keep your water chemistry correct then go in and make sure you talk with Chris the store manager. He spent about 20 minutes educating me on spa chemistry. I am a fairly new spa owner so it’s been difficult to Keep the water balanced. I would not recommend buying your spa from the fair because then you never hear from the company. I know what I bought from the fair and now I know what Aqua Rec’s has to offer in their Bonney Lake show room and I definitely did NOT get a deal at the fair. They have several different brand of spas and then all the chemicals and of course the education you need to keep it nice. Talk to Chris the store manager."

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Sean